![How to Measure and Improve Employee Satisfaction [Survey Included]](https://hubstaff.com/blog/wp-content/uploads/2018/04/how-to-measure-employee-satisfaction-and-improve-it@2x.png)
In corporate America, there lies an often overlooked yet profoundly vital element — employee satisfaction. This subtle force is the lifeblood of innovation, the driver of productivity, and the essence of a vibrant workplace culture.
Yet, many employees are not satisfied. Only 40% of employees are happy with their job.
This is a big problem.
High employee satisfaction leads to lower staff turnover and better job performance. If you want to get more from your team, you need to ensure they’re happy with their jobs.
Table of ContentsWhen employees are engaged, they’re dedicated to helping their company achieve its goals. They’re committed and effective at work and constantly look for ways to improve. On the other hand, employee satisfaction is more about whether or not team members feel happy and fulfilled. Satisfied employees are more likely to stay with your company for a long time.
Gallup conducted a study comparing employee engagement levels and found that top-quartile teams and businesses faired significantly better than their lower-quartile counterparts.
Think about the type of person who only wants a secure, comfortable job. They might be highly satisfied with their position and still show low engagement.
However, high engagement cannot be achieved with low satisfaction. Very few people can stay motivated and productive when they’re unhappy. Improving job satisfaction is one of the first steps towards increasing engagement.
Even for employees who will never be highly engaged, though, it’s still essential for you to measure and promote employee satisfaction.
Measuring employee satisfaction tells you how your team really feels. You can use that information to improve all of these things:
You might think that your employees are happy with their jobs because you never hear them complain.
Actually, it’s a warning sign if your team never comes to you with concerns. They might not trust you enough to be honest about their feelings towards their job.
That’s why it’s so important to gather feedback the right way.
If you judge satisfaction by watching your team’s behavior, you’ll get incomplete (or inaccurate) information.
Asking face-to-face is problematic, too. Your team needs to feel safe enough to be honest. Employees may hold back even if you have a good relationship with your team because they don’t want to hurt your feelings.
Use one of these methods to more accurately measure employee satisfaction:
An employee satisfaction survey is one of the best methods. It provides a baseline measurement and allows you to learn more about what employees like and dislike.
Tools like Google Forms are easy to use, or you might opt for a more specialized program like Workleap.
We’ll talk more about specialized software later. For now, just make sure that your survey software is easy to set up, simple for your team to use, and the feedback can be kept 100% anonymous.
You can use surveys to measure satisfaction in specific areas like management expectations, co-worker relationships, stress levels, and career progression.
When designing an employee satisfaction survey, make sure that the questions you include are easy to understand. Avoid ambiguity. Have a friend or colleague read your survey before sending it out.
Include both open-ended and multiple-choice questions. This creates a good mix of qualitative and quantitative data.
Here are a few questions to consider asking in your survey:
You should include enough questions to get the data you need but not so many that employees won’t have the patience to complete the survey. Consider conducting a monthly survey on a specific topic, such as communication, teamwork, or growth opportunities.
Fill out this form to download your free template.
If you simply ask for their opinion and then do nothing about it, how do you think they’re going to feel?
Once you’ve analyzed the survey data, you’ll want to devise specific strategies that will help to improve employee satisfaction and then work on implementing these as soon as possible. Consider sharing some of your findings with the team to show them that you care about their opinions and are willing to take action to improve.
The Employee Satisfaction Index (ESI) measures the extent to which employees are satisfied with their job.
You can determine it by surveying employees using the following three questions:
Employees answer all three questions on a scale of 1 to 10. You then calculate ESI as follows:
The result is a number between 1 and 100, with a higher score indicating greater employee satisfaction.
You can add your ESI questions to an existing survey or send out those questions alone. ESI is usually used alongside other methods, such as more comprehensive employee satisfaction surveys, to provide a more detailed insight into employee satisfaction.
You can use it to measure employees’ overall satisfaction with their workplace and their satisfaction with specific aspects of their job (e.g., salary or company culture).
Suppose you decide to use ESI to measure employees’ satisfaction with a specific aspect of their job instead of their overall satisfaction. In that case, you’ll need to modify the three questions to reflect that.
The Employee Net Promoter Score (eNPS) is a metric that can show you how employees feel about your company.
It’s calculated based on a survey that asks employees a single question:
On a scale of zero to ten, how likely are you to recommend our company as a place to work?
Based on their answers, you can divide employees into the following groups:
To calculate your eNPS, you’ll need to subtract the percentage of detractors from the percentage of promoters.
This will give you a score between -100 and 100.
Any positive score is considered good. Scores below zero are a warning sign that you need to work on employee satisfaction.
It’s best to use eNPS alongside other methods, such as external evaluations, employee satisfaction surveys, and exit interview data. Combining two or more methods gives a more accurate view.
“eNPS is a quick satisfaction/engagement metric to measure, but I would always recommend including a qualitative follow-up question, such as: What could our company do better to entice you to recommend us as an employer? This additional question will allow you to go one step further and find the reasons behind your people’s ratings.” – Veronika Schäfer, Head of Learning Science at Zavvy.
If you decide to use eNPS, don’t fall into the trap of trying to compare your scores with industry or competitor benchmarks you find online.
Plenty of factors can influence the differences in company scores. Instead of comparing your score with the competition, focus on improving your eNPS every quarter or year.
We told you earlier that face-to-face meetings aren’t as reliable as anonymous feedback, but that doesn’t mean you shouldn’t have them. 1-on-1 meetings help you to understand each employee’s needs and concerns.
These types of meetings usually last around 30 minutes. However, depending on the situation and your needs, you can make them shorter or longer.
Hold 1-on-1 meetings at regular intervals (e.g., weekly, biweekly, or monthly) for best results.
During these meetings, talk about:
You might ask follow-up questions like:
Employee satisfaction is so important; there’s an entire software industry dedicated to it.
In fact, Hubstaff uses one of these programs to check in with our own team. As a remote company, keeping track of our team’s status is especially important.
Workleap is an employee engagement platform that allows companies to boost employee engagement and satisfaction. You can use it to keep an eye on your company culture and help drive positive change.
It supports pulse surveys, anonymous feedback, and 1-on-1 meetings.
We use Workleap’s Slack integration to conduct short, anonymous questionnaires twice monthly. Managers can respond to feedback without breaking anonymity, allowing us to address any concerns directly while the employee still feels safe.
TINYpulse is an engagement and feedback solution that helps businesses improve communication and transparency and reduce employee turnover.
You can use TINYpulse to collect employee feedback continuously, manage 1-on-1 meetings, and handle performance reviews.
15Five is a performance management tool that supports performance reviews, custom employee surveys, check-ins, and 1-on-1 meetings.
You can also use it to manage your employee recognition program, which is vital.
We’ll discuss recognition more in the next section.
Culture Amp calls itself “the people & culture platform.” Instead of a single program, it’s more of an ecosystem with multiple products working together.
It helps you boost engagement, increase satisfaction, and improve retention.
Culture Amp includes employee surveys, performance reviews, 1-on-1 meetings, and goal tracking.
Your survey results will help you spot problem areas that affect your team’s morale and job satisfaction. Address those issues as you find them.
But you don’t need to wait for survey results to start improving employee satisfaction. These four habits will help you address the most common reasons team members are dissatisfied.
Everyone enjoys being praised and rewarded for their work.
Recognizing employees’ achievements and success makes them feel more valued and creates a shared sense of accomplishment for the entire team.
Recognize accomplishments in every setting. You can thank team members publicly in meetings or Slack. During private meetings, make sure you call attention to the things you appreciate about that employee. Get in the habit of finding things to praise.
Recognition is even more valuable when you put your money where your mouth is.
Reward employees for their achievements. This applies to both individuals and teams. Be creative, especially if you’re on a tight budget. Try things like:
The most important thing is that your team feels appreciated for their work.
Make sure to thank your team for getting the job done every day, not just when they go far above and beyond expectations. Being consistent and reliable is vital to your team’s success, and those people are often overlooked.
If you tend to micromanage employees, they feel that you don’t trust them, or you think they’re incompetent.
This can increase employees’ stress levels and strain work relationships. Employee satisfaction isn’t the only reason to avoid micromanagement. You’ll also get less work done and put yourself and your team at higher risk of burnout.
Hubstaff creates visibility so you can stay in the loop without interrupting work. Try it free and see how much more you get done.
It’s hard for employees to feel positive about work if they’re dealing with health issues.
Help your team stay healthy by:
Giving your team a bunch of health perks might not be within your budget. That’s okay. Give them time and encouragement, and set the right example by prioritizing your health.
Help employees develop the skills they need to grow. Some leaders hesitate to invest in their team’s career growth because they worry they’ll pay for all that training, and then the person will take those skills elsewhere.
That will happen. You’ll invest in people, and they’ll leave.
But it’s worse if you don’t invest in people and they stay.
You don’t have to provide the training yourself. Consider offering to reimburse people for the training and workshops they attend on their own time. You can also buy an online training program subscription and allow your team to access it.
Most importantly, ensure your employees have the time they need to upskill.
Offering to pay for training is useless if you expect people to work at peak productivity for 55 hours every week. They won’t have the time or energy to do it. Allow a certain number of work hours each month for your employees to develop and grow.
As a leader, employee satisfaction is one of your most important responsibilities.
Getting honest feedback from your team is non-negotiable. After all, you can’t build your employees up if you don’t know what issues you need to address.
It also takes quite a bit of effort to truly measure and understand this since no single KPI tells you exactly how employees feel.
